Healthline

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Frequently Asked Questions

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Healthline
0800 611 116
www.moh.govt.nz/healthline

Healthline is a free, 24 hour a day, telephone health advice service. It now also includes the Well Child advice service.

Healthline registered nurses assess a person’s condition and health needs and recommend the best course of action and a time-frame in which to take action. They can also provide general health information and location of services.

The Healthline service including the Well Child line provides parenting advice, child health promotion and health education.

The Healthline call centre is staffed by registered nurses. The nurses do not diagnose or treat health problems over the phone. The nurses determine the most appropriate level of care for the caller.

The Well Child Line is also staffed by registered nurses. Well Child calls are handled by a Well Child specialist nurse or a registered nurse with ready access to Well Child expertise.

Healthline, including the Well Child line:

guides patients to the right care, at the right time in the right place;

provides people with quick access to free information and advice 24 hours a day, 365 days a year;

refers or guides callers to available health professionals and health services in the most appropriate way;

provides people in rural areas, who often live a long way from a GP or hospital with access to immediate health advice;

provides support for parents, as well as information on child health issues.

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Page last reviewed: 26 October 2007