Healthline About Healthline Telephone health advice lines are used extensively througout the world as effective and safe ways for people to access expert health advice. Healthline is New Zealand's national 24-hour triaged telephone health advice service. Healthline is a Ministry of Health service, delivered by a contracted service provider, McKesson New Zealand Ltd. All calls are answered by registered nurses with telenursing training and working within the Nursing Council's Professional Standards for Telenursing Practice. The Healthline service uses a computerised triage algorithm for symptomatic calls and an electronic health topic library for general health information. The service also provides local health service information for callers throughout New Zealand. Healthline was commenced on a pilot basis in four DHB areas in 2000 and rolled out nationally in 2005. The service was most recently put to open tender in 2006. Healthline is accessible on 0800 611 116. More information Healthline: Frequently asked questions Well Child Telephone Advice Service The Well Child Telephone Advice Service is a separate service, also provided by McKesson NZ Ltd, providing advice on child behaviour, child development and parenting support in relation to children under five years of age, to support the Well Child Framework. The service was most recently put to open tender in 2008. This service is accessible on the same 0800 number as Healthline: 0800 611 116. More information Well Child: Frequently asked questions Page last reviewed: 1 May 2009
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