Gambling Helpline Client Data - Service User Data

Problem Gambling in New Zealand
Service User Data - Gambling Helpline Client Data

The Gambling Helpline client data represents the number of phone or email contacts to Gambling Helpline staff that result in an update to the Gambling Helpline database.

Table 1: Gambling Helpline new and follow-up client contacts 2007 and 2008

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Contact	2007	2008	% change
Contact	Number	Number	% change
New contacts/clients	2,907	2,171	-25.3
Follow-up contacts	14,998	12,609	-15.9
Total Contacts	17,905	14,780	- 17.4

Please not that the figures in Table 1 excludes clients who accessed the Gambling Helpline and received a full or facilitation intervention service.