Sector Services

Offices

Sector Services has three offices throughout New Zealand. Click on the city to see further details about that office.

Wellington
The role of the Wellington Sector Support is to process, pay and administer non-pharmaceutical claims (27 million per year). They also provide claimant support to enable the efficient and effective management of the claiming process.

Structure

Sector Services Wellington is made up of a number of teams as follows:

Senior Management
Finance
Information Technology
Payment Processing
Contact Centre
Information Services.

Payment Processing

The Wellington team processes all claims for non-pharmaceutical medical and medically related services including:

General Medical Services (GMS)
Maternity
Immunisations
Practice Nurse
Dental
Wide range of Minor Benefits.

Contact Centre

The Payment Processing Team and Contact Centre provide a support service to both purchasers and providers. The Contact Centre provides specialist staff to ensure all health professionals have quick and easy access to accurate information on the claiming process, agreements, compliance and patient eligibility with Sector Services.

Claimants may access the Centre via the 0800 free phone number during normal business hours, or by fax and/or letter.

Contact Details
View the Wellington office contact details

Wanganui
The role of the Wanganui Sector Support is to process, pay and administer pharmaceutical claims (42 million per year) and to provide claimant support to enable the efficient and effective management of the claiming process.

Structure
The Wanganui operations team provides payment and support to contracted health providers for all pharmaceutical and pharmacy-related services in New Zealand. These include:

Payments processing
Processing support
Special authority

Payments Processing
The Wanganui team processes claims for retail pharmacies and hospital pharmacies, drug wholesalers and other health providers.

Payment Processing also undertakes the following:

Community Services Card Fax Service
High Use Health Cards
Special Authorities applications
Oral Health adolescent enrolments

The Payment Processing Team and Contact Centre provide a support service to both purchasers and providers. The Contact Centre provides specialist staff to ensure all health professionals have quick and easy access to accurate information on the claiming process, agreements, compliance and patient eligibility with Sector Services.
The Contact Centre also provides information about and issues National Health Index (NHI) numbers and Community Services Card (CSC) validity information. Claimants may access the Centre via the 0800 free phone number during normal business hours, or by fax and/or letter.

Contact Details
View the Wanganui office contact details

Dunedin
Sector Services Dunedin provides the infrastructure to manage approximately 14,600 agreements and 160,000 payments per year for the health and disability sector. This enables the Ministry and DHBs to track contract commitments and monitor performance and expenditure against those commitments. It also provides a helpdesk facility for providers, clients, Ministry and DHB staff.

Structure
Sector Services Dunedin is made up of a number of teams as follows:

Senior Management
Agreement Administration
Information Services
Payments
Information Management.

Agreements Team
The Agreement Administration Team produces the agreement (contract) documentation and enters contract and service details into the contract management system (CMS). The Agreement Administration Team is also responsible for collecting Performance Reporting data from providers.

Payments Team
The Payments Team enters invoice data, in order to enable payment. The team also processes payments based on eligibility criteria, and makes reimbursements of claims. The provider payment team also enters performance data when reports are received.

Information Management
The information management, produces information by reports from the data received by the systems above.

Contact Details
View the Dunedin office contact details

Page last updated: 8 October 2009