Service Desk Analyst Level 2

Information Directorate

Vacancy Number 09/HR104

We’re looking for an enthusiastic individual to join our team. If you’re looking for a challenge, have a keen interest in technology and knowledge management are passionate about delivering excellent customer service and enjoy working in a fast pace and dynamic environment, then read on as we may have the role for you…

The Service Desk plays a vital functional role within the Support Services team in helping to provide high quality IT & Knowledge services to our clients by being the single point of contact for all computer related requests.

You will be one of a team responsible for answering phone calls from our 1100+ end-user clients, resetting passwords, fixing basic application and hardware queries, logging, updating, analysing and tracking calls.

This role will suit someone who has a passion for IT, strong customer focus, excellent phone manner and an exceptional team player. Ideally, you will already have under your belt recent experience working in a busy, demanding user support role and familiar with helpdesk call logging systems. You will also be expected to have appropriate operational, technical and applications support experience and have the ability to balance a variety of demands and meet deadline pressures working in a fast paced and exciting environment. You will be able to show demonstrated experience at an appropriate level in supporting MS Office Suite, Lotus Notes, IT Security, Web technologies, Database technologies and have knowledge of ITIL best practice framework.

This is a full time permanent position located in Wellington.

The Ministry of Health has a commitment to equal employment opportunities.

Job Profile (PDF, 111 KB)

Application Form (Word, 148 KB)

To apply for this position, please send your CV, cover letter and application form quoting the vacancy number to Recruitment, Human Resources, Ministry of Health, PO Box 5013, Wellington or email to Emma_Quirke@moh.govt.nz

Applications to be received by 5pm Monday 10 August 2009